Case studies – what changed.
What was hard, what we did together, and what’s different now. Told plainly, with the numbers the client signed off.
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Featured case study · Energy & Resources
Gas distribution network: A modernisation case the board would back
5 core operational processes, 1 board-approved investment case, and a permanent Change Hub built so the client could run it without us.
16 wks
to board decision
5.9M
customers served
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Gas distribution network: A modernisation case the board would back – and a team to run it
5 core operational processes, 1 investment case the board approved, and a permanent transformation office built to reduce reliance on consultants.
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Gas distribution network: From outsourced IT to an agile business in 18 months
IT operating costs down around 50%, a customer platform live in 12 weeks, and an adaptive model the business still runs today.
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Water & wastewater utility: Architecture assurance that became the architecture team
An 8-week assurance review reshaped 12 months of investment – and grew into a fully managed digital architecture team over 4 years.
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Water utility alliance: Protecting benefits when the internal team halved
1 senior practitioner, 3 months, and a benefits framework the client still owns.
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Gas market data services body: Standing up an independent organisation in 8 weeks
Every touchpoint with the parent company mapped and a standalone operating model designed, on a fixed price, in time for the board.
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FTSE 100 packaging manufacturer: From IT to a global digital organisation
A Digital Enabler Strategy for 45,000 users in 48 countries, with multi-million annual savings identified and a transformation office to deliver them.
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Global packaging leader: One way of working across 40+ countries and 20+ languages
Unified tools and ways of working live in 40+ countries, unsupported systems retired, millions saved.
Read the case study →Global FTSE 100 manufacturer: A PMO refresh mid-programme
43% fewer contracted resources, 34% lower contractor spend, and audit-ready governance.
Read the case study →Industrial electrification manufacturer: Independent assurance for a provider-to-provider BPO move
In progress: governance, phase gates and independent challenge for a multi-country finance transition with a fixed end date.
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Marine insurer: 4 years building an agile digital function through a merger
Claims processed doubled, platform users more than doubled, 74 initiatives delivered – through a major merger.
Read the case study →Health insurer: New ways of working for a legacy CRM replacement
A decades-old CRM replaced – and the delivery practices adopted by other teams afterwards.
Read the case study →Health tech scale-up: Data governance readiness ahead of a funding round
In progress: a focused readiness diagnostic across 3 data-protection regimes before investor due diligence.
Read the case study →Housing & care provider: A technology baseline the board could fund against
From ad-hoc IT to a funded transformation portfolio, built around what colleagues and residents actually needed.
Read the case study →Housing association: Decoupling from a legacy platform to move at business pace
An actionable roadmap to remove delivery bottlenecks and a tenant self-service app prototyped fast.
Read the case study →Charitable housing trust: Independent assurance of a multi-million-pound modernisation
A programme de-risked and aligned to strategy, permanent leadership recruited – and then we stepped back.
Read the case study →Veterinary charity: Making a strategy visible to everyone it touched
A design-thinking collaboration that turned an ambitious strategy into a roadmap people could rally behind.
Read the case study →Leading UK university: Embedding benefits management as a capability
Benefits management as a reusable capability, not a one-off exercise – with unplanned benefits used to re-prioritise.
Read the case study →Connected-car data start-up: A product strategy that kept pace with growth
Product strategy and roadmaps rebuilt, and the product function reconfigured around engineering and data – in under 6 months.
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