Work & Workforce Transformation
Technology Value & Performance
Case study · Government & Education
Housing association: Decoupling from a legacy platform to move at business pace
Client
A regional housing association
Challenge
Business transformation ambition outrunning an IT department constrained by a legacy housing system
Services
Work & Workforce Transformation
Technology Value & Performance
Timeline
Diagnostic
2
customer journeys redesigned: shared ownership and complaints
1
API façade architecture to free new apps from legacy constraints
1
tenant self-service app prototyped
The situation
The business wanted to move. IT was locked to a legacy housing system and every change queued behind it.
What we did together
Design-thinking and systems-thinking workshops on the shared ownership and complaints journeys; a proposal to embed IT in business transformation teams with agile methods; and an API façade architecture so new applications weren’t held back by the legacy core.
“We stopped waiting for the platform.”
Transformation Lead
Journey mapping workshop.
What’s different now
An actionable roadmap to remove delivery bottlenecks, and rapid prototyping of a tenant self-service app.
