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Inside our own AI rollout: what we’d do again – and differently

An honest look at our first year with agents inside the business – the 3 decisions that worked, the 2 we reversed, and what we now tell clients on day 1.

Tuesday, 13 October 2026 · 9 min read

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Where AI pilots stall – and what to do firstArticle · Friday, 9 October 2026 The programme office nobody avoidsBlog post · Tuesday, 6 October 2026 Technology value: the 7 questions your board will askReport · Thursday, 1 October 2026 Designing work for the people who’ll do itGuide · Monday, 28 September 2026 Agent governance at the speed of deliveryArticle · Wednesday, 23 September 2026

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12 pieces

Article

Where AI pilots stall – and what to do first

Friday, 9 October 2026

Blog post

The programme office nobody avoids

Tuesday, 6 October 2026

Article

Agent governance at the speed of delivery

Wednesday, 23 September 2026

Blog post

Modernisation without the big bang

Friday, 18 September 2026

Article

5 habits of teams that scale AI

Thursday, 10 September 2026

Blog post

The licence audit you’ve been putting off

Wednesday, 2 September 2026

Article

Recovering a programme without a restart

Tuesday, 25 August 2026

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Inside our own AI rollout: what we’d do again – and differently

Where AI pilots stall – and what to do first

Agent governance at the speed of delivery

5 habits of teams that scale AI

Identity for AI agents: a practical guide

Where AI pilots stall – and what to do first

The programme office nobody avoids

Technology value: the 7 questions your board will ask

Designing work for the people who’ll do it

Agent governance at the speed of delivery

Modernisation without the big bang

What ‘done’ means in a transformation

5 habits of teams that scale AI

Identity for AI agents: a practical guide

The licence audit you’ve been putting off

Operating models that decide in days, not quarters

Recovering a programme without a restart