Work & Workforce Transformation
Technology Value & Performance
Case study · Financial Services
Marine insurer: 4 years building an agile digital function through a merger
Client
A specialist marine insurer
Challenge
One business unit had waited 6 years for 5 reports; waterfall mindsets, supplier resistance, disconnected finance systems – then a merger landed mid-engagement
Services
Work & Workforce Transformation
Technology Value & Performance
Timeline
4 years · agile delivery team
9K→18K
claims processed per year
140→300+
users on the core platform
74
concurrent initiatives tracked and delivered
The situation
Six years waiting for 5 reports tells you most of what you need to know. Delivery was waterfall, suppliers resisted change, and the finance systems didn’t talk to each other. Then the merger arrived.
What we did together
Process assessment first, then agile frameworks embedded as business-as-usual with fast, visible wins. Then enterprise-scale platform work: cloud migration, framework and database modernisation, common and finance APIs, a ‘one claims team’ process rationalisation, and 2 underwriting systems consolidated in under a year.
“Spin up an agile team? That was the easy bit. The hard part was running a complex transformation across multiple business units, and we did it.”
Chris, Delivery Lead
Claims team process rationalisation.
What’s different now
23 reports live in 6 months, 25+ overall. Claims processed doubled. 4TB migrated to the cloud, saving £25k a month in storage and contributing to a £3.5m contract. Agile is now how the business works.
