Technology Value & Performance
Case study · Government & Education
Housing & care provider: A technology baseline the board could fund against
Client
A large care and housing provider for older people
Challenge
After a successful integration, move from ad-hoc IT to transformation that freed colleagues to focus on community wellbeing
Services
Technology Value & Performance
Timeline
Diagnostic
1
full technology assessment across infrastructure, applications, architecture and delivery
1
target operating model aligned to the ‘North Star’
✓
board mandated and funded the portfolio
The situation
Integration had gone well. IT had not kept up. Leaders wanted technology to free colleagues for residents, but had no baseline to decide from.
What we did together
Human-centred discovery and storyboarding, a full technology assessment, and a framework target operating model aligned to the organisation’s North Star.
“For the first time we could see what we had and what we needed.”
Executive Director
Future-state storyboard review.
What’s different now
A clear capability baseline and high-fidelity future-state storyboards. The board mandated and funded the transformation portfolio with confidence.
