Programme Design & Delivery
Case study · Consumer & Manufacturing
Industrial electrification manufacturer: Independent assurance for a provider-to-provider BPO move
Client
A global industrial electrification group
Challenge
Moving procurement CoE, P2P and AP functions from one outsourcing provider to another across multiple geographies, with a hard end date
Services
Programme Design & Delivery
Timeline
Programme → assurance · in flight
3
lots in transition across multiple geographies
2
master-data specialists mobilised from the network within days
1
single reporting model for the executive
The situation
Knowledge transfer risk, IT and data risk, cross-lot coordination risk – and a fixed end date. The client needed someone to see the whole picture without taking it over.
What we did together
Phase 1 established governance, a phase-gate framework, RAID and a single reporting model. Phase 2 shifted to independent assurance of supplier delivery quality, procurement operating model and transition readiness. When a master-data risk surfaced, 2 specialists joined from the network within days.
“I’m not trying to mark their homework. I’m trying to provide assurance.”
Stuart, Procurement Operating Model & Service Assurance Lead
Phase-gate review.
What’s different now
Programme rhythm and executive visibility are established, knowledge transfer is strengthened and risks are surfacing early. The role has evolved from PMO to assurance partner. Outcomes will be published at stabilisation.
